Return & Exchange Policy

At Sortie, we strive to ensure your satisfaction with every purchase. If you find that your purchase doesn't meet your expectations, we are here to help with our straightforward return and exchange policy.

Returns:

You can return any unworn, unwashed, or defective merchandise purchased directly from Sortie within 1 days of delivery.
Please ensure all original tags are attached and the item is in its original packaging.
To initiate a return, please contact our customer service team at [support@sortiejo.com] to receive a return authorization (RA) number.
Once your return is authorized, you will receive further instructions on how to return the item.
Please note that original shipping charges are non-refundable, and customers are responsible for return shipping costs unless the return is due to a defect or an error on our part.

Exchanges:

If you would like to exchange an item for a different size, color, or style, please contact us to receive an exchange authorization (EA) number.
Exchanges are subject to product availability. If the desired item is not available, a refund will be issued following the return process.
Like returns, all exchanged items must be unworn, unwashed, and in their original condition with tags attached.

Refunds:

Refunds will be processed within 5-7 business days of receiving your returned item(s). You will be notified via email once your refund has been processed.
Depending on your payment method, it may take additional time for the refund to reflect in your account.

Additional Information:

Personalized and customized items are not eligible for return or exchange unless they arrive damaged or defective.
Please inspect your order immediately upon receipt. Any issues should be reported to us within 24 hours of delivery.

For any questions regarding our return and exchange policy, or to initiate a return or exchange, please reach out to our customer service team at [support@sortiejo.com]. We're here to assist you and ensure your experience with Sortie is exceptional from start to finish.

Thank you for shopping with Sortie!

*4. Exchanges*
We only replace items if they are defective or damaged. If you need to exchange an item, contact us at [Customer Service Email] with details of the issue.

Shipping Costs*
- Return shipping costs are the responsibility of the customer.
- Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Late or Missing Refunds*
- If you haven’t received a refund yet, first check your bank account again.
- Then contact your credit card company, it may take some time before your refund is officially posted.
- If you’ve done all of this and you still have not received your refund, please contact us at support@sortiejo.com