Delivery Policy

At Sortie, we understand the importance of timely delivery and strive to ensure that your gifts, accessories, and flowers arrive promptly and in perfect condition. Our delivery policy outlines how we handle the shipping and delivery of your orders.

Order Processing:

All orders placed on our website are typically processed within 1-2 business days, unless otherwise specified for personalized or customized items.
Once your order is processed, you will receive a confirmation email with your order details and estimated delivery timeframe.

Shipping Methods:

We offer various shipping options depending on your location and the items purchased. During checkout, you can select your preferred shipping method.
Available shipping methods may include standard shipping, expedited shipping, or same-day delivery for select locations.

Delivery Times:

Delivery times vary based on your shipping method and destination. Standard shipping generally takes between 3-7 business days, while expedited shipping may deliver within 1-3 business days.
Please note that delivery times are estimates and not guaranteed, particularly during peak seasons or unforeseen circumstances like weather delays.

Tracking Your Order:

Once your order has shipped, you will receive a shipment confirmation email with a tracking number. You can use this tracking number to monitor the status of your delivery on our website or through the carrier's tracking service.

Delivery Fees:

Shipping fees are calculated based on the weight of your order, shipping method chosen, and delivery destination. You will see the applicable shipping fees during checkout before you place your order.

International Shipping:

At this time, we primarily ship within [specify regions/countries]. For international orders, please contact us directly to inquire about shipping options and rates.

Delivery Issues:

If your order does not arrive within the expected timeframe or if there are any issues with your delivery, please contact our customer service team promptly. We will investigate the matter and work to resolve any issues as quickly as possible.

Signature Requirements:

Some orders may require a signature upon delivery for security purposes. If you are unavailable to sign for your package, the carrier may leave a delivery notification with instructions on how to reschedule delivery or pick up your package.

Holiday and Peak Season Delivery:

During busy holiday seasons or promotional events, please place your orders well in advance to ensure timely delivery. We may offer special shipping options and deadlines during these periods to accommodate increased demand.

If you have any questions about our delivery policy or need assistance with your order, please don’t hesitate to contact our customer service team at contact@sortiejo.com We are here to help ensure your shopping experience with Sortie is seamless and enjoyable.

Thank you for choosing Sortie for your gifting needs. We appreciate your trust and look forward to serving you.

Sortie.